Privacy Policy

Recoverite Massage respects the privacy of its customers.

We are required, by law, to maintain the privacy and confidentiality of your protected health information and to provide its clients with notice of its legal duties and privacy practices with respect to your protected health information.

This policy sets out how we collect, hold, use and disclose information in compliance with the Privacy Act (Cth) 1988 and the Privacy Amendment (Enhancing Privacy) Act (Cth) 2012.

Collection, Use and Disclosure of Information

Recoverite Massage collects personal information directly from clients through electronic, verbal and written correspondence. We may also collect information from others, such as doctors, insurance companies and other health professionals.

Collection of Personal or Sensitive Health Information

Examples of personal information which may be collected include name, image, contact details, gender and attendance records.

We may also collect sensitive health information such as client health details, medical history and treatment details.

Use of Personal or Sensitive Health Information

Recoverite Massage may use personal or sensitive health information to:

Conduct our business
Establish customer identity
Manage customers relationships and improve customer experience
Provide and administer health and therapeutic services
Assist government and law enforcement agencies
Conduct research and development

Data Quality

Recoverite Massage takes reasonable steps to ensure that personal information is accurate, complete and up to date whenever it is collected, used or disclosed.

Data Security & Retention

Recoverite Massage takes reasonable steps to protect personal information from misuse, interference and loss, unauthorised access, modifications or disclosure.

Health information will be retained for a minimum of 7 years following the last occasion on which service was provided. Where information was collected while the individual was a child it shall be retained until the individual is 25 years old, or for 7 years, which is the greater.

Disclosure of your Health Information

Public health & Safety

As required by law, we may disclose your health information to public health authorities for purposes related to: preventing or controlling disease, injury or disability, reporting child abuse or neglect, reporting domestic violence, and reporting disease or infection exposure.

Medical Emergencies

We may disclose relevant health information to notify or assist in notifying a family member, or another person responsible for your care about your medical condition or in the event of an emergency or of your death.

Payment of Benefits

We may disclose your health information to your insurance provider for the purpose of payment or health care operations.

Workers’ Compensation

We may disclose your health information as necessary to comply with Workers’ Compensation Laws.

Treatment

We may disclose your health care information to other healthcare professionals within this practice for the purpose of continuation of your treatment, payment or healthcare operations.

On occasion, it may be necessary to seek consultation regarding your condition from other health care providers associated with this practice.

Where reasonably practicable, it is our policy to seek and engage a substitute health care provider, to provide assessment and/or treatment to you to enable continuation of your treatment in the event that your primary therapist is absent due to vacation, sickness, or other emergency situation.

Law enforcement

We may disclose your health information to a duly authorised official, including an officer of the law, for purposes such as identifying or locating a suspect, fugitive, material witness or missing person, complying with a court order or subpoena, and other law enforcement purposes.

Public Safety

We may disclose your health information to appropriate persons in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or to the general public.

Specialised Government Agencies

We may disclose your health information for police, military, national security, prisoner and government benefits purposes.

Consent

By acquiring or using our services, products or facilities, individuals consent to the reasonable collection, use and disclosure of personal information.

Your Health Information Rights

You have the right to request restrictions on certain uses and disclosures of your health information. Please be advised, however, that Recoverite Massage is not required to agree to the restriction that you requested, where that request may conflict with any of the above.

You have the right to have your health information received or communicated through an alternative method or sent to an alternative location other than the usual method of communication or delivery, upon your request.

You have the right to inspect and copy your health information.

You have a right to receive an accounting of disclosures of your protected health information made by Recoverite Massage.

You have a right to a paper copy of this notice of privacy policy at any time upon request.

Changes to this Notice of Privacy Policy

We reserve the right to amend this policy at any time in the future, and will make the new provisions effective for all information that it maintains

We are required by law to maintain the privacy of your health information and to provide you with notice of our legal duties and privacy practices with respect to your health information.

If you have questions about any part of this notice or if you want more information about your privacy rights, please contact us, Recoveritemassage@gmail.com.